Privacy Policy – BatPro Me Pakistan Data Protection

1 Introduction

This Privacy Policy explains how batpro me — the operator of batprome.com — collects, uses, stores and protects the personal information of users who register and interact with our platform. It applies to all services offered by batpro me including cricket betting, PSL live markets, Teen Patti, Poker, Crash Games and all associated account and payment functions.

batpro me was built specifically for Pakistani users, and we understand that privacy is important to the people who use our platform. Your personal information is never sold to third parties for advertising purposes. It is used only for the specific, legitimate purposes described in this policy — and nothing else.

By registering an account or continuing to use the batpro me platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how batpro me handles personal data, you should not register or continue to use the platform. For questions about any part of this policy, contact our support team at support@batprome.com before proceeding.

2 Data We Collect

batpro me collects personal information in the following categories:

batpro me does not intentionally collect sensitive personal data beyond what is required for identity verification and regulatory compliance. We do not request information about your health, religion, political views or biometric data beyond what appears on standard CNIC documentation.

3 How We Use Your Data

batpro me uses the personal information it collects for the following specific purposes:

• Account creation and management: Setting up your batpro me account, verifying your identity, maintaining your PKR balance and processing account settings changes you request.
• Payment processing: Facilitating deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard, and reconciling your transaction history in PKR.
• Regulatory compliance and anti-fraud: Fulfilling know-your-customer (KYC) obligations, detecting and preventing fraudulent activity, money laundering, account takeovers and other prohibited conduct as described in the batpro me Terms and Conditions.
• Service personalisation: Tailoring your batpro me experience — such as displaying PSL fixtures you follow, suggesting game types you have played before, and surfacing promotions relevant to your activity level.
• Platform security and stability: Monitoring technical data to detect unusual access patterns, defend against cyber attacks, and maintain the reliability of our betting and card game services.
• Customer support: Using your account history and communication records to resolve queries, disputes and complaints efficiently.
• Responsible gaming: Identifying usage patterns that may indicate a problem with gambling, and applying any deposit limits or self-exclusion requests you have set on your batpro me account.
• Marketing communications (opt-in only): Sending promotional messages about batpro me offers, PSL betting promotions and new game launches to players who have opted in to receive such communications. See Section 10 for how to opt out.

4 Legal Basis for Processing

batpro me processes your personal data on one or more of the following legal bases depending on the specific purpose:

• Contract performance: Processing necessary to operate your batpro me account, settle your bets and process your PKR payments — without which the service cannot be provided.
• Legal obligation: Processing required by applicable regulations including anti-money laundering rules, age verification requirements and tax reporting obligations to which batpro me is subject.
• Legitimate interests: Processing carried out to protect the security and integrity of the batpro me platform, prevent fraud, and improve our services in ways that do not override your privacy rights.
• Consent: Processing for marketing communications, optional cookies and any other processing beyond operational necessity, which you have the right to withdraw at any time without affecting the operation of your account.

5 Data Sharing & Disclosure

batpro me does not sell, rent or trade personal data to any third party for commercial purposes. We may share your information in the following limited circumstances only:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners and Visa/Mastercard processors receive the minimum financial data necessary to authorise and complete your PKR transactions. These providers are contractually bound to protect your data and may not use it for any other purpose.
• Identity verification services: Third-party KYC providers may process your CNIC details and documentary evidence to complete age and identity verification on behalf of batpro me.
• Regulatory and law enforcement authorities: batpro me will disclose personal data to Pakistani regulatory bodies, law enforcement or courts where required by a valid legal order, warrant or mandatory reporting obligation. We will notify you of such disclosure where we are legally permitted to do so.
• Fraud prevention and security agencies: In cases of suspected fraud, account takeover or money laundering activity, batpro me may share relevant account data with fraud prevention bodies or partner platforms operating responsible gaming exclusion databases.
• Professional advisers: Lawyers, accountants and auditors engaged by batpro me may access personal data on a need-to-know basis under strict confidentiality obligations.

6 Payment Data & PKR Transactions

Financial data is among the most sensitive information batpro me handles. All payment processing on the platform uses industry-standard encryption. Full payment credentials — such as complete bank account numbers or full card numbers — are never stored on batpro me's servers. Only truncated references (e.g., last four digits of a card, or a partial wallet number) are retained for transaction reconciliation and fraud detection purposes.

Easypaisa and JazzCash transactions are processed through the respective providers' secure APIs. batpro me does not have access to your mobile wallet PIN or banking password at any point in the transaction process. Your PKR balance on batpro me is held in a segregated account separate from batpro me's operational funds, so your money is protected even in the unlikely event of financial difficulty.

All transaction records — deposits, withdrawals, bet placements and winnings credits — are retained for a minimum of five years as required by applicable financial regulations. These records may be accessed by you through the Transaction History section of your batpro me account at any time.

7 Data Security

batpro me employs a layered approach to data security combining technical controls, operational procedures and staff training:

• Encryption in transit: All communication between your device and batpro me's servers uses TLS 1.2 or higher. The platform operates exclusively over HTTPS.
• Encryption at rest: Personal data and financial records stored in batpro me's databases are encrypted using AES-256 encryption.
• Access controls: Personal data is accessible only to batpro me staff who have a verified operational need. Access is role-restricted and logged for audit purposes.
• Two-factor authentication: batpro me supports and encourages players to enable two-factor authentication on their accounts using their registered Pakistani mobile number.
• Regular security audits: batpro me engages independent security professionals to conduct penetration testing and vulnerability assessments on a regular cycle.
• Incident response: In the event of a data breach that poses a risk to your rights, batpro me will notify affected players and relevant authorities within 72 hours of becoming aware of the incident, as required by applicable data protection standards.

While batpro me takes extensive precautions, no internet-based system is completely immune to risk. You also have a responsibility to keep your batpro me login credentials secure and to contact us immediately at support@batprome.com if you suspect your account has been compromised.

8 Data Retention

batpro me retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Active account data: Retained for the lifetime of your batpro me account plus five years after closure.
• Transaction records: Retained for a minimum of five years from the transaction date to comply with financial regulation and anti-money laundering requirements.
• KYC verification documents: Retained for five years after account closure or the date the document was superseded by an updated submission.
• Support communications: Retained for three years after the conversation is resolved, to assist with any follow-up queries or disputes.
• Marketing consent records: Retained for as long as you are opted into communications, and for two years after any opt-out, to demonstrate compliance.
• Self-exclusion records: Retained permanently to prevent re-registration during an exclusion period and to support responsible gaming obligations.

When the retention period for any category of data expires, batpro me will securely delete or anonymise that data so it can no longer be linked to your identity.

9 Cookies & Tracking Technologies

batpro me uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work correctly and to understand how it is being used. The cookies batpro me places fall into four categories:

You can manage your cookie preferences for optional categories through your browser settings or the cookie preferences panel accessible in the footer of the batpro me platform. Disabling optional cookies will not affect your ability to place bets or use any core platform feature.

10 Marketing Communications

batpro me sends promotional communications — including PSL betting offers, welcome bonuses, tournament announcements and new game launches — only to players who have actively opted in to receive them at registration or through Account Settings.

If you have opted in, batpro me may contact you via SMS to your registered Pakistani mobile number, email and in-platform notifications. You can opt out of any or all marketing channels at any time through the Communication Preferences section of Account Settings, or by replying STOP to any marketing SMS. Opting out of marketing communications does not affect the transactional messages batpro me must send — such as deposit confirmations, withdrawal notifications and security alerts.

batpro me does not share your contact details with third-party advertisers or marketing agencies for them to contact you independently. All promotional messages you receive will be sent directly from batpro me.

11 Your Rights Over Your Personal Data

As a user of batpro me, you have the following rights in relation to your personal data. To exercise any of these rights, contact support@batprome.com with your registered mobile number and a description of your request. batpro me will acknowledge all data rights requests within 48 hours and respond substantively within 30 days.